BLACK FRIDAY & CYBER MONDAY SALE FAQS
Help! I accidentally ordered the wrong size, what should I do?
Happy you asked because this happens all the time! Should you need to make a size swap on your order, please email email@example.com and we will do our best to accommodate. Please keep in mind that our stock is limited and we cannot guarantee that the size you need will be in stock once our team is able to assist so please double, triple check your order before placing!
I entered an incorrect shipping address, can you fix this?
Another issue we see so often! If this happens, email firstname.lastname@example.org and make sure to include your correct shipping address for a quicker resolve. As we are a tiny team with limited Holiday hours, we will do our absolute best to rectify your order but once your order has been shipped, we cannot make any changes.
I recently placed an order, but now I see it’s on sale! Can you price adjust for me?
We can only retroactively apply a discount for orders placed within 72 hours from the start of the sale & our BFCM prices are only valid for the duration of the sale period.
When will my order ship?
Please allow 3 business days for our team to get your order out and note our warehouse does not ship over the weekend. As soon as your order is shipped, you will receive tracking.
Express order cut off time is 9:15AM PST. Any Express orders placed after that will be shipped the following business day.
Why isn’t my Welcome 15% OFF code working?
Discounts cannot be combined with our BFCM sale!
What is considered Final Sale?
Anything discounted 30% or more is final sale and cannot be returned or exchanged. If you have any issues or are unhappy with your order, shoot us an email! We are happy to make size swaps for the exact style and color you ordered if we have it still in stock.
Extended Return Policy!
Extended holiday return/exchange windows to 30 days from delivery date, from all orders placed 10/31/2023 to 1/1/2024.
Holiday Office Hours:
Thanksgiving - CLOSED
Black Friday - 9am-12pm PST
Saturday + Sunday - CLOSED
Cyber Monday – 9am-5pm PST