My shoes either don't fit, I don't love them, or I want to return them because I was drunk when I bought them. What should I do?
We offer 100% money back returns within 14 days from the date your order is delivered.
What this means: If you have not worn the shoes out of doors, the shoes show no sign of distress or wear, and they are in their original packaging, you will get a 100% refund once the shoes are checked back into our system. We refund the full amount to your credit card, and it normally takes 48 hours on our end. Please be aware that your banking institution may require additional days to process and post this transaction to your account. We process returns in the studio Monday-Friday.
Questions about Pre-Sale items:
When we offer PRE-SALE items, we work with our factory to give you dibs on restocks of the most popular items that our fans are dying to get back in stock! As you know we are a small brand and make our shoes in small batches. When you purchase on pre-sale, your card is charged and your size is SECURED for you. It ships when goods are in, and you receive tracking. Please note, we offer pre-sale as a service to reserve your dream shoe, if we run a promotion after you purchase your pre-sale item, we do not, and cannot apply the discount code retroactively to your purchase. We appreciate you understanding of this policy which we hold firm on, and you can cancel your pre-sale at any time up until the moment it drops into the shipping truck.
In-store vintage purchases are considered final sale and may not be returned. Online vintage purchases can be returned within 14 days of delivery at either location or by mail. Any piece which is discounted greater than 30% we consider on clearance and is final sale.
Also note that you will be responsible for the return shipment and associated shipping costs.
Sale and clearance items are final sale and nonrefundable. Any item which is discounted greater than 30% we consider on clearance and is final sale. Any questions, email us, firstname.lastname@example.org
We will be happy to help with any swaps, questions, concerns or returns. You should have also received a post card in your shipment explaining the process.
Returns can be processed to:
INTENTIONALLY BLANK//RETURNS DEPT.// 939A NORTH HILL STREET. LA, CA USA 90012