FILLING ONLINE SHOPPING CARTS BY MOONLIGHT: Our Black Friday/Cyber Monday Shopping guide!
Every year we try to pull out all the stops, and all the inventory, for our Black Friday shoppers. This year however, we are so excited to have the largest inventory we have ever had, a new retail location, and we are dropping pre-sale items of your most requested items the site right before Black Friday, so you can shop those coveted dream shoes, but still hit the savings you want!
We love bringing shoes to the masses, and Black Friday is a great chance for us to thank our regular fans and clients, while also welcoming in new shoppers, those who have been eyeing something but needing a deal, and just the shoe obsessed in general. Below we have carved out a quick guide with frequently asked questions to guide you through the sale.
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ARE ALL BLACK FRIDY PURCHASES FINAL SALE?
We follow the same guidelines we do all year, during what is our largest sale of the year. Any item over 30% off is final sale. If an item is 31% off, this item is considered clearance and is final sale. If you purchase a shoe on Black Friday and the fit is not correct, we will help you swap to get your size following regular return policies regarding shipping. However, if we don't have the same shoe, in the applicable size for a swap, then we consider your sale final sale, unable for return and credit.
WHY WAS I CHARGED SHIPPING ON MY ORDER?
All orders on our site under 50 dollars, are charged a flat 5 dollar shipping fee for ground shipping in the lower 48.
I WANT TO PICK UP MY WEB ORDER IN YOUR STORE, CAN I ?
Please put a note on your order, noting which store you want to pick up at and when we process your order, we will contact you informing the location, and if we can accommodate you on the pick up request! We will try our best!
I BOUGHT A SHOE ON PRE-SALE LAST WEEK, NOW IT'S ON BLACK FRIDAY SALE, CAN I APPLY A RETRO DISCOUNT.
We offer pre-sales on our most coveted items as a service to clients who keep missing them, want them, or need them in their lives! When you shop on pre-sale, this guarantees you your size, and safe guards it from selling out again! When you purchase on pre-sale, you are locked into that price, if, before your item ships, your item hits a sale (such as Black Friday) we do not retro apply those discounts to your past purchase. Thank you for understanding. You can cancel pre-sale purchases at any time by contacting us. If they have not shipped, we will cancel the order.
I BOUGHT MY DREAM SHOE LAST NIGHT, WHY HAVEN'T I GOT IT TRACKING! IT'S SATURDAY, HELP, I KEEP HITTING REFRESH. I NEED THIS SHOE! HELP I AM OBSESSED!
Normally, we fulfill all web orders during business days, and guarantee we ship your orders out in 48 hours. We often get orders out on Saturday to help expedite your process. However, during Black Friday we are asking for an additional 72 hours to handle the sheer volume of orders which flood our system. Any questions, hit us up at firstname.lastname@example.org please supply us with your order number.
I WANT TO SHOP YOUR PHYSICAL STORE DURING BLACK FRIDAY, ARE THE DEALS AS GOOD?
Girl, we love an in store moment! Why wait for us to ship, or risk a fit issue, if you can stop by! The stores are upping and pumping all the same sales, but also more, as we offer in store exclusive items and products you cannot shop on our site. We also offer some special treats for in store shoppers! Stop by and get that festive vibe on with us at both stores.
I BOUGHT A SHOE ON BLACK FRIDAY, BUT IT'S ACTUALLY A HOLIDAY GIFT FOR MY SISTER-IN-LAW ANNETTE, WHO I AM TRYING TO UPGRADE HER STYLE, CAN SHE RETURN THEM EVEN THOUGHT THEY WERE 70 PERCENT OFF?
We aren't Scrooge's, and we too want to see Annette elevate her shoe game. Put a note on your order when you check out, THESE ARE A HOLIDAY GIFT, we will then work as best we can with ANNETTE and all gift receivers to get them into a size or an item that works by applying a store credit or swap.