To ship your orders safely and while we operate on redacted hours and a reduced staff, we are asking for 72 hours (72 business hours) for us to process your shipments at this time. In addition if we are running a promotion to combat the changes and uncertainty of COVID-19 we are asking for 96 hours to get your order out. This extra time allows us to do so safely and sanely.
Yes! You can check our Shipping Page for more information on international orders.
We ship all orders from Los Angeles via UPS ground. Orders typically ship within 48 hours of being placed into our system. Please note, we ship Monday through Friday, and are closed for shipping Saturday and Sunday. If any other forms of shipping methods are needed by the client we simply need them specified at time of order placement. Additional fees will apply to overnight or express shipping, and orders can be easily picked up by leaving a note on your order.
Once your order is shipped, and physically en route to your hot little hands, you will receive a tracking number from us. Then you can stalk, click, refresh, until it’s in your waiting hands and then on your feet.
For our FREE shipping in the continental US, we use UPS ground. In checkout you will see other options that are available based on where you live and how quickly you need you want your order.
Don’t worry! We offer 100% money back returns within 14 days from the date your order is delivered. What does this mean? If you have not worn the shoes out of doors, and the shoes show no sign of distress or wear, are in their original packaging and fully packaged, you will get a 100% refund once the shoes are checked back into our system. We refund the full amount to your credit card, and it normally takes 48 hours on our end. Please be aware that your banking institution may require additional days to process and post this transaction to your account. Also note that you will be responsible for the return shipment and associated costs. You can check out our Returns Page for more information.
We do not accept returns or exchanges on items that are marked down over 30% off. Sale items are non-refundable. If something didn't work out with your SALE shoe and it is below the 30% markdown threshold, email us at email@example.com and we can help you with an exchange or store credit.
In-store vintage purchases are considered final sale and may not be returned. Online vintage purchases can be returned within 14 days of delivery at either location or by mail. Any piece which is discounted greater than 30% we consider on clearance and is final sale.
While we try to make all of our shoes with assured fit, as you know some styles, models, shapes and models fit differently due to sizing, scale, shape or pitch. We suggest measuring your foot and comparing it to the fit notes of each shoe.
One notation that can be made is that our production out of Spain all runs on Spanish lasts. This simply means that all of these styles run on the narrow side. If you are someone with a wide fit, a wide bridge, you will want to order a full size up.
We are happy to help with any fit questions, and gladly do so with all emails sent to firstname.lastname@example.org
We currently manufacture in two unique shoe regions. About 35% of our shoes are made in the South of Spain in the shoe manufacturing area of Elche. There we work with four factories, focusing in on their specialties, best utilized materials and areas of expertise.
We also manufacture in China. We work with three factories currently, in the Dongguan province. We have built relationships with small factories who allow us to create small runs of exclusive product, while still paying attention to detail, material and essential ingredients that make an “INTENTIONALLY__________.”shoe.
We always try to reorder the styles that are most requested from our amazing clients! It's never a guarantee, but the only way we can bring something back is if you tell us you want it! If don't see your size in a style that you love, click the Email Me When Available button on that product page so we can let you know if and when we are able to get a pair in stock for you. You may also send us an email at email@example.com and we will let you know if it is possible to track down your shoe in your size and desired material.
When we offer PRE-SALE items, we work with our factory to give you dibs on restocks of the most popular items that our fans are dying to get back in stock! As you know we are a small brand and make our shoes in small batches. When you purchase on pre-sale, your card is charged and your size is SECURED for you. It ships when goods are in, and you receive tracking. Please note, we offer pre-sale as a service to reserve your dream shoe, if we run a promotion after you purchase your pre-sale item, we do not, and cannot apply the discount code retroactively to your purchase. We appreciate you understanding of this policy which we hold firm on, and you can cancel your pre-sale at any time up until the moment it drops into the shipping truck.
We are a tiny company, and we view giving discounts as something to incentivize and reward you our fans! We do so sparingly, via our email blast or during peak times of the year. It is our pleasure! That said, we do not retro-discount any purchase. For example, if you buy a shoe on Black Friday, and then we run a "shoe of the day" and that item is further discounted, you will be charged the price you purchased at. If you buy a shoe and a month later that shoe is part of a promotion, we will not retro-discount your original purchase. Our stock is VERY limited, by purchasing you are securing your size, the color you want and getting the pair you need. While we love a discount, we are also very cautious about cheapening our brand an your experience on the site. Thank you for understanding.
We do not currently make any vegan styles.
We work with small tanneries and suppliers to find unique prints, textures, leathers and suedes. All of our shoes are genuine leather, with leather lining. In the instance that we use textiles, fabric, plastics, nylons, neoprene or synthetics of any kind it is noted on the individual model.
"INTENTIONALLY__________." (with ten underscores) is pronounced "INTENTIONALLY BLANK", like our URL!
Sure. What works best is to email us your telephone contact and all the order details. We can gladly call you and get you squared away.
You are charged California state sales tax.
Yeah, Girl! Feel free to use our pictures for anything non-commercial-related so as long as you credit us--we love a fan, and love to have our images posted.
Yes! We'd love to see your face, once that's acceptable again.. We have stores in Los Angeles and Hudson, NY. For more info check our IB Stores page
PayPal, Shop Pay, Afterpay, Sezzle, Visa, MasterCard, American Express, JCB, Discover, and Diners Club.